Data migration: Transferring work items (like AMS tickets) from Azure DevOps to ServiceNow.
Process based on established methods and tools commonly used for transferring work items (like AMS tickets) from Azure DevOps to ServiceNow. This includes handling historical data such as the last 6 months. Many organizations achieve this through APIs, built-in integrations, or third-party tools to ensure data fidelity. If you're looking for someone with hands-on experience, I recommend checking ServiceNow's community forums servicenow.com +2 or LinkedIn groups focused on DevOps and ITSM migrations, where users often share case studies. Tools like OpsHub, Exalate, or ZigiOps also have support teams that can guide you through custom setups marketplace.visualstudio.com +2 .Steps for MigrationThe process typically involves exporting data from Azure DevOps, mapping it to ServiceNow's structure (e.g., incidents, change requests, or custom tables), and importing it. You can use ServiceNow's native Azure DevOps integration for ongoing sync, but for a one-time historical t...