Product metrics - part 5 - Engagement Metrics
Engagement Metrics
1. Daily Active Users (DAU)
Definition: Number of unique users who engage with the product daily.
Examples:
- Social Media App: 50,000 users log in daily.
- News App: 15,000 people read articles each day.
- Stock Trading Platform: 8,000 traders place at least one order daily.
2. Monthly Active Users (MAU)
Definition: Number of unique users who engage at least once in a month.
Examples:
- E-learning Portal: 1,00,000 unique students logged in during the month.
- Gaming App: 3 lakh players active in the last 30 days.
- Mental Health App: 12,000 patients used chat/counseling features this month.
3. DAU/MAU Ratio
Definition: Measures stickiness — how often monthly users return daily.
Formula:
DAU / MAU
Examples:
- Social App: DAU = 50,000, MAU = 2,00,000 →
Stickiness = 0.25 or 25%
- Fintech App: DAU = 5,000, MAU = 50,000 → 10%
- Fitness App: DAU = 10,000, MAU = 40,000 → 25%
4. Session Length
Definition: Average duration a user spends per session.
Formula:
Total Session Time / Number of Sessions
Examples:
- Video Streaming App: Total 10,000 mins across 1,000 sessions →
= 10 minutes/session
- Online Retail: Avg. session time = 7 minutes.
- Online Chess App: 15 minutes average per game session.
5. Session Frequency
Definition: How often a user returns in a given time frame.
Examples:
- Banking App: Active users open the app 12 times/month on average.
- Learning App: Users return for 5 sessions/week.
- Telemedicine App: Patients open app twice a week on average.
6. Feature Adoption Rate
Definition: % of users actively using a specific feature.
Formula:
Feature Adoption = (Users of Feature / Total Users) × 100
Examples:
- CRM: 3,000 of 10,000 users use automation workflows →
= 30%
- UPI App: 70% of users have enabled auto-pay.
- Learning App: 2,000 of 5,000 use discussion forums → 40%.
7. Engaged Users
Definition: Users who use the product meaningfully in a period.
Criteria depends on product (e.g., time spent, key actions taken).
Examples:
- News App: 20,000 users read 5+ articles weekly.
- Fitness Tracker: 5,000 users hit daily step goals 5x/week.
- EdTech: 8,000 users watched 3+ lessons per week.
8. Click-Through Rate (CTR)
Definition: % of users who click on a link/button/ad.
Formula:
CTR = (Clicks / Impressions) × 100
Examples:
- Email Campaign: 500 clicks from 10,000 opens →
= 5%
- Banner in App: 300 of 8,000 impressions clicked → 3.75%
- Product Tour CTA: 100 clicks from 1,000 visits → 10%
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