Clear mail communication - framework

A mail communication should include all important points as well as have emotional intelligence aspects covered. Here is a framework for the same.

S – Situation: Set the context clearly

A – Assessment: Share observations thoughtfully

R – Recommendation: Suggest constructive next steps

A – Acknowledge: Appreciate efforts or emotions

R – Respect: Use non-blaming, professional tone

O – Offer: Provide help or alternatives

E – Empathy: Show genuine emotional understanding 

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by Dr M Khalid Munir, Product management professional

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